Use this page to close an Arrivvi customer or driver account. You do not need to be signed in to the app.
This process applies to the Arrivvi customer app (rides, food delivery, courier, and stays) and the Arrivvi Driver app.
Closing one role does not automatically close another. If you also use Arrivvi as a restaurant owner or host, those accounts stay unless you request them separately.
You can close your account in the app, or from this website without installing or signing into the app.
In the customer app: open Settings and tap Close Account.
In the driver app: open Privacy & security and tap Close Driver Account.
On this page: submit the form below, or email info@arrivvi.co.za with the subject “Account deletion request”.
Include your full name, the phone number on the account, and whether you want to close the customer app, the driver app, or both. We may ask for extra details to verify that you own the account.
After we verify the request, we close the selected account and remove access to that app. Personal profile details are anonymized, including name, email, and profile photo.
For customer accounts we also remove emergency contacts and saved payment methods. For driver accounts we take the driver offline and deactivate linked vehicles.
You are signed out of that app and cannot use it again until you create a new account.
We keep trip, order, payment, and similar service records needed for legal, tax, accounting, dispute, fraud-prevention, and safety obligations. These records are no longer tied to an active profile name or contact details where we can reasonably anonymize them.
If the same phone or login is still used for another Arrivvi role, that remaining account and its sign-in stay in place until you request that role closed too.
In-app closure takes effect immediately after you confirm it in the app.
Website and email requests are processed after identity verification. We aim to complete verified requests within 30 days.
Complete the form with the phone number on the account so we can find and verify it. You can also email info@arrivvi.co.za.
See our Privacy Policy for how Arrivvi handles personal information, and our Terms of Service for account use.